At VEENUS ENGINEERING, we are committed to delivering quality Engineering, fabrication, roofing, gate, and metal engineering services. Please read our return and refund policy carefully before confirming any project or service.

1. Project-Based Services

• All our services are customized and project-based according to client requirements.
• Once fabrication or installation work has started, returns are not applicable.
• Clients are requested to verify project specifications before approval.

2. Advance Payment Policy

• Advance payments made for material procurement and project booking are generally non-refundable.
• If the project is cancelled before material purchase, partial refunds may be considered based on project status.
• Any processing or site visit charges are non-refundable.

3. Refund Eligibility

• Refunds may be considered only in cases where VEENUS ENGINEERING is unable to proceed with the agreed project.
• Refund approval is subject to management verification and project evaluation.
• Refund processing timelines may vary depending on payment methods and banking procedures.

4. Damaged or Defective Work

• If any manufacturing defect or workmanship issue is identified, clients must notify us immediately after completion.
• Our team will inspect the issue and provide suitable repair or service support if applicable.
• Damages caused by misuse, accidents, weather conditions, or third-party modifications are not eligible for refunds.

5. Cancellation Policy

• Cancellation requests must be submitted before work commencement.
• Material costs, labor charges, and transportation expenses already incurred will be deducted from refundable amounts.
• Customized fabricated items cannot be returned once production has started.

6. Mode of Refund

• Approved refunds will be processed through the original payment method whenever possible.
• Refund processing may take 7-14 business days depending on banking procedures.

7. Contact Information

For any refund or return related enquiries, please contact VEENUS ENGINEERING directly for assistance and support.